The Vegan Prophets ("we" and "us") is the operator of theveganprophets.com.

By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
The Vegan Prophets will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed. 
We will notify you once this has been completed through email.
The Vegan Prophets will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit time
Generally, orders shipped are in transit for 4 - 22 days. 

Production time: 2 - 4 working days.

Delivery time:

Europe: 3 - 7 working days.

International: 6-12 working days

4.2 Dispatch Time
Orders are usually dispatched within 3 business days of payment of order
We operates on Monday - Friday during standard business hours, except on national holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.4 P.O. Box Shipping
The Vegan Prophets will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

4.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website.

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service inquiries, please email us at info@theveganprophets.com

QUESTIONS & ANSWERS

IS THE VEGAN PROPHETS TRULY VEGAN ?

Yes! TVP is Vegan Founded  Certified :)

DOES THE VEGAN PROPHETS GIVE BACK TO CHARITY OR VEGAN ORGANIZATIONS?

Yes, 10% of benefits will go to the french vegan organization L-214, to who I already donate from my personal account.

WHERE ARE YOU LOCATED?

The Vegan Prophets is based in Luxembourg, Europe.  

DO YOU SHIP WORLDWIDE?

Yes, worldwide tracked shipping. 

WHEN IS MY ORDER DISPATCHED?

Once your order has been placed, I print it, and then it's shipped as fast as possible (usually within 2 - 3 business days). 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Delivery time is 7-10 days. If you haven't received your order, just send an email to info@theveganprophets.com. However, The Vegan Prophets (TVP) does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. International customers will need to check with their local customs office in regard to what, if any, duty and associated administrative costs you may be liable for when the order arrives. Shipping is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address, TVP takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend using a business address or an alternate secure address. 

DOES MY ORDER INCLUDE TRACKING?

Yes your order does include tracking. You will be sent your tracking details via email.

WHAT IF MY ORDER GOES MISSING?  

Check the delivery time above to see if it has passed the usual delivery time. If it hasn't passed the usual delivery time please wait until it has, it could be just around the corner. If it has, please check if someone could have received your order at your address on your behalf, check if you were left a card providing instructions on how to collect your order or check your local post office. If there is still no sign of your order, just send an email to info@theveganprophets.com 

ARE YOUR PRODUCTS ETHICAL & ECO-FRIENDLY?

Yes, the concept is also about remaining in a cruelty-free AND eco-friendly dynamic. Garments are Peta Approved, Fair Wear and GOTS/Oeko-Tex Certified. The printing process is also eco-friendly thanks to the water-based oeko-tex certified ink I use.

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