QUESTIONS & ANSWERS
IS THE VEGAN PROPHETS VEGAN ?
Yes, Yes, and Yes! We recently received the Vegan Founded Certification :)
WHERE ARE YOU LOCATED?
The Vegan Prophets is a Luxembourgish based company and all the printings and shippings are made in France.
DO YOU SHIP WORLDWIDE?
Yes, worldwide tracked shipping.
WHEN IS MY ORDER DISPATCHED?
Once your order has been placed, it's shipped as fast as possible, usually within 2 - 3 business days.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
All orders are shipped via Express shipping. Delivery time is 5-10 days. If you haven't received your order please contact firstname.lastname@example.org. The Vegan Prophets do not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. International customers will need to check with their local customs office in regard to what, if any, duty and associated administrative costs you may be liable for when the order arrives.Our shipping is a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend using a business address or an alternate secure address.
DOES MY ORDER INCLUDE TRACKING?
Yes your order does include tracking. You will be sent your tracking details via email.
WHAT IF MY ORDER GOES MISSING?
Check the delivery time above to see if it has passed the usual delivery time. If it hasn't passed the usual delivery time please wait until it has, it could be just around the corner. If it has, please check if someone could have received your order at your address on your behalf, check if you were left a card providing instructions on how to collect your order or check your local post office. If there is still no sign of your order, just send an email to email@example.com
ARE YOUR PRODUCTS ECO-FRIENDLY?
Yes, the concept is also about remaining in a cruelty-free AND eco-friendly dynamic. Garments are Peta Approved, Fair Wear and GOTS/Oeko-Tex Certified. The printing process is also eco-friendly thanks to the neo pigment solution used for a direct to garment printing.